Shipping Policy

Shipping policy for Ground Up

This page explains how Ground Up processes, ships, and supports United States orders.

Order handling

After payment confirmation, allow 0-1 business day for Ground Up to process an order. Our processing calendar is Monday-Friday, not weekends or public holidays, so an order submitted on one of those excluded days moves to the next business day.

Transit and dispatch

Estimated transit after shipment is 3-5 business days, making the customary processing-plus-delivery range 3-6 business days. Dispatches are scheduled Monday to Friday; weekend shipping is unavailable.

Rates at checkout

Before you place the order, checkout presents the shipping rate, if one applies. An available free-shipping offer also appears there.

Where we ship

Ground Up ships exclusively to United States destinations made available during checkout. Customers must provide a full and correct shipping address; delays or delivery failures resulting from incorrect, incomplete, or unavailable address information are not our responsibility.

Tracking

A shipping confirmation with tracking details is emailed when that information is available. Allow the carrier as much as 24 hours after package receipt to refresh tracking.

Possible delays

Carrier conditions, severe weather, holidays, unusually heavy order traffic, and circumstances outside our control may extend delivery. Reach our team after the estimate has elapsed so we can help check status.

Address corrections

Please check the delivery address before submitting your purchase. If a detail is incorrect or missing, contact us promptly. We will make a best effort before dispatch, though changes cannot be guaranteed once the order is processed or sent.

Delivered but missing

For a parcel marked delivered that cannot be found, check nearby delivery locations and contact the carrier first. Our customer team can then help review the issue.